Services Delivery Manager, 3rd Party Providers, VAS Systems - (Banking, Fintech) – Dubai

Services Delivery Manager, 3rd Party Providers, VAS Systems - (Banking, Fintech) – Dubai


You will primarily work with vendors that provide services that our customers consume via us.


Role Purpose

  • To lead, plan, structure and effectively manage 3rd Party services delivery, availability, and improvement across production environment.
  • 3rd Party Providers – Network Services, 3D Secure (e-Commerce), Plugins, processes in 3rd party premises.


Key Responsibilities

  • Lead and manage 3rd Party service delivery across the group companies.
  • Takes end-to-end ownership of, and full accountability for, the service management process
  • Accountability for maintaining the service availability.
  • Ensure services are delivered in accordance with agreed business requirements /SLA’s agreed.
  • Identify areas for service improvements.
  • Review changes and ensure water tight service is delivered
  • Monitor and improve SLA + delivery via service reviews with 3rd Party Service providers.
  • Management of Service availability and performance KPIs and reporting.
  • Effective communication to internal & external stake holders.


Experience Skills Required

  • 10+ Years in Services Delivery experience
  • VAS Systems – VALUE ADDED SYSTEM
  • 3rd Party Providers – e-Commerce
  • Experienced in Service Management.
  • Skilled in communications and collaboration to achieve results
  • Strong customer-facing skills.
  • Ability to interact with internal & external customers effectively using various communication channels.
  • Strong analytical skills with the ability to troubleshoot complex systems issues.
  • Strong working knowledge of ITIL process.
  • Experienced in Broad Infrastructure knowledge, Problem management and operations.
  • Contract/Service delivery review process.
  • Previous experience in 3rd Party/Vendor service delivery
  • Able to effectively communicate at all levels of the company.
  • Able to work well in a small, collaborative team and fast-paced environment.


Location: Dubai, UAE

Salary: 25k – 30k depending on experience

Post date: 14 January 2025
Publisher: LinkedIn
Post date: 14 January 2025
Publisher: LinkedIn