Services Delivery Manager, 3rd Party Providers, VAS Systems - (Banking, Fintech) – Dubai
You will primarily work with vendors that provide services that our customers consume via us.
Role Purpose
- To lead, plan, structure and effectively manage 3rd Party services delivery, availability, and improvement across production environment.
- 3rd Party Providers – Network Services, 3D Secure (e-Commerce), Plugins, processes in 3rd party premises.
Key Responsibilities
- Lead and manage 3rd Party service delivery across the group companies.
- Takes end-to-end ownership of, and full accountability for, the service management process
- Accountability for maintaining the service availability.
- Ensure services are delivered in accordance with agreed business requirements /SLA’s agreed.
- Identify areas for service improvements.
- Review changes and ensure water tight service is delivered
- Monitor and improve SLA + delivery via service reviews with 3rd Party Service providers.
- Management of Service availability and performance KPIs and reporting.
- Effective communication to internal & external stake holders.
Experience Skills Required
- 10+ Years in Services Delivery experience
- VAS Systems – VALUE ADDED SYSTEM
- 3rd Party Providers – e-Commerce
- Experienced in Service Management.
- Skilled in communications and collaboration to achieve results
- Strong customer-facing skills.
- Ability to interact with internal & external customers effectively using various communication channels.
- Strong analytical skills with the ability to troubleshoot complex systems issues.
- Strong working knowledge of ITIL process.
- Experienced in Broad Infrastructure knowledge, Problem management and operations.
- Contract/Service delivery review process.
- Previous experience in 3rd Party/Vendor service delivery
- Able to effectively communicate at all levels of the company.
- Able to work well in a small, collaborative team and fast-paced environment.
Location: Dubai, UAE
Salary: 25k – 30k depending on experience