Job Description

We are looking for a passionate and solution-oriented senior account manager to be responsible for multiple client accounts. The senior account manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a senior account manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding senior account manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

Responsibilities:

• Following up on leads and winning new clients.
• Drive client retention, renewals, upsells, and client satisfaction.
• Developing and implementing strategic plans to manage and grow accounts.
• Retaining clients and building strong, trusting relationships.
• Understanding client needs and identifying new business opportunities within your portfolio.
• Providing superior customer service and ensuring client satisfaction.
• Communicating and coordinating with internal teams to deliver solutions.
• Identifying opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

Requirements & Qualifications:

• Bachelor's degree in Engineering, Information Technology, or Business Administration.
• Minimum 2 years of experience with business development, sales, or account management.
• Strong customer service and project management skills.
• Negotiation skills to secure accounts at a profit.
• Interpersonal skills to communicate with clients over the phone and in face-to-face meetings.
• Proficiency in Microsoft Office and CRM software.
• Highly organized and solution-oriented.
• Detail-oriented and able to prioritize.
• Self-starter and able to work efficiently under pressure.