Company Overview

BFL Group is one of the world’s leading off-price retailers of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and in Europe.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Responsibilities:

• Supervise the last mile dispatch team and ensure that all deliveries are made on time and in accordance with customer expectations.
• Monitor delivery schedules and adjust collection timings as necessary to ensure timely delivery.
• Coordinate with all stake holders to resolve any delivery-related issues.
• Train and develop dispatch team members to improve performance and productivity.
• Implement and enforce safety protocols to ensure the safety of Last mile team.
• Monitor delivery performance metrics and provide regular reports to management.
• Develop and maintain relationships with key customers to ensure customer satisfaction.

Qualifications:

• Bachelor's degree in logistics, transportation, tin last mile delivery operations.
• Minimum 1 to 2 year experience in courier, or e-com related field.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Knowledge of logistics software and systems.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

If you think you are fit for this job position, then apply right away. You are steps away from joining a Great Place to Work© and we would love to meet you soon!