Support Engineer (Hardware maintenance) - Jordan

Confidential - - Amman

We are looking for Support Engineer (Hardware maintenance & Part replacement) in Jordan and please find below the responsibilities for reference.


Responsibilities:

  • Ability to deal with electronic and mechanical machines.
  • Experience in troubleshooting electrical issues.
  • Experienced in ID and passport card personalization machines is recommended.
  • Using various strategies and tools to provide effective solutions to customers' concerns.
  • Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
  • Promptly following up on service requests and providing customer feedback.
  • Monitoring equipment and machinery performance and developing preventative maintenance measures.
  • Conducting quality assurance and safety checks on all equipment to ensure high-quality deliverables.
  • Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
  • Providing recommendations about new features and product improvements.
  • Monitoring inventory and reordering materials when needed.
  • Managing servers and ensuring regular back-up & restoration of client’s data
  • Writing reports and presenting findings to Managers and Supervisors regularly.
  • Willingness to work in different locations in different cities.
  • Willingness to travel outside Jordan.


Experience & Qualifications:

  • Experience: minimum 3 years
  • A bachelor's degree in engineering.
  • A relevant certificate or license is advantageous.
  • Preferred valid Jordanian driving license.
  • Very good English language skills.
Post date: Today
Publisher: LinkedIn
Post date: Today
Publisher: LinkedIn