Do you want to make a difference in people's lives?
We are looking for a
Regular Negotiator to join our growing team!
As an
Regular Negotiator at
WUDUH, you will play a key role in helping individuals break free from debt and achieve financial freedom. We are looking for a passionate team player eager to learn and grow with us as we expand our mission.
Who We Are
WUDUH is the Jordanian operations hub of a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact,
WUDUH is where you can grow and succeed.
What You'll Be Doing
- Initiate contact with originating creditors, collection agencies, and attorney offices to negotiate reduced settlements on behalf of clients with delinquent or charged-off accounts via phone & email.
- Calculate settlement percentages in adherence to departmental guidelines.
- Reviewing all scrubs assigned and settle any debt eligible while following the negotiations guidelines.
- Assess client banking accounts to ascertain required funds for settlements and company performance fees.
- Gather and submit necessary documentation for account approval and payment, including the transmission of e-faxes between clients, creditors, collection agencies, and attorney offices.
- Exceed Key Performance Indicators set by the Negotiations Manager.
- Fulfill reporting requirements and undertake additional tasks as assigned by direct supervisors.
- Review and analyze client financial statements, credit reports, and debt documentation to gain a comprehensive understanding of the client's financial status and negotiate settlements accordingly.
- Conduct outbound calls and respond to inbound calls between creditors and clients.
- Address creditor-related inquiries promptly, responding to all client and interdepartmental queries in a timely manner.
- Manage incoming emails from both clients and creditors, ensuring timely and effective communication.
- Undertake additional tasks as delegated by the Negotiations Manager
Who You Are
- Bachelor’s degree in a related discipline.
- one or more years of experience in an operational or similar role.
- Proven organizational skills, including time management.
- Strong analytical and problem-solving skills.
- High communication ability, verbal and written.
- Relevant IT competence, specifically with MS Office Suite, in particular Excel and ability to master other software quickly.
- Ability to work in a high-stress environment with shifting priorities.
- Ability to multi-task, while maintaining accuracy.
- Excellent communications skills.
- Excellent presentation skills.
- Excellent problem-solving skills.
- Attention to detail.
What We Offer
- Comprehensive health insurance
- Competitive compensation package
- Prime central location
- Discounts on food, beverages, and wellness services
- Continuous learning and development opportunities
- A dynamic, inclusive, and supportive work environment
- A workplace led by Gen Z and Millennials
Employment Type
Working Days
- Monday to Friday: Night shift
- 6th day: Based on need, managed fairly based on priorities and urgency
Ready to make your mark?
Apply now for a career that merges your talents with innovation. At
WUDUH, your journey to a fulfilling career is just a click away!
Learn more at
wuduh.zenats.com
Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.
Stay connected
We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.
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