Sr. Customer Service Executive- Freight forwarding

Freight Systems DWC LLC -

Job Summary:

Develop, identify, and secure all relevant direct sales opportunities
Initiate communication with existing customers as well as new customers
Generate product or service interest for customers by providing them with information on benefits
Identify decision makers within an organization and endeavor to speak to them
Generate leads from cold calling data and ensure that any DNC (do not call) lists are respected
Relay successful leads and appointment data to concerned sales representatives
Make follow up calls to customers who have shown interest during initial contact
Handle inbound calls and provide callers with information on our products and services
Emphasize on product features and benefit and quote prices
Maintain exception service and product knowledge
Manage pre-calling planning activities such as call opening, relay of product information and call closing
Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques
Analyze sales trends and competition information and tailor unique sales approach to ensure efficacy of call

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Post date: Today

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