Job Title: English Speaking Customer Service Representative

Location: Amman, Jordan

Company: Detroit Axle

About Us: At Detroit Axle, we are dedicated to delivering exceptional service and innovative solutions to our clients. As a leader in [industry/field], we pride ourselves on our commitment to quality and our customer-centric approach. We are seeking a highly motivated and articulate Fluent English Customer Service Representative to join our dynamic team.

Job Description: As a Fluent English Customer Service Representative, you will be the frontline ambassador for our company, providing outstanding support to our customers via various communication channels. Your primary role will be to address customer inquiries, resolve issues, and ensure a positive experience for every client interaction.

Key Responsibilities:

• Handle inbound and outbound customer interactions through phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues promptly and effectively.
• Maintain detailed and accurate records of customer interactions and transactions.
• Upsell and cross-sell company products and services when appropriate.
• Collaborate with other departments to resolve complex customer issues.
• Follow company guidelines and procedures to ensure high-quality service.

Qualifications:

• Fluent in English with excellent written and verbal communication skills.
• Previous customer service experience preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations with a calm and professional demeanor.
• Proficiency in using customer service software and CRM systems is a plus.
• Flexibility to work various shifts, including evenings and weekends, if necessary.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing support.
• Opportunities for career advancement and professional development.
• A positive and inclusive work environment.

How to Apply: If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to [Click to show email]

Join us at Detroit Axle and be a part of a team that values your contribution and supports your growth!