Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.
At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility.
Think finance is stuffy? Think again.
We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Retail Operations Partner Support department would like to welcome an experienced dynamic:
Partners Support Officer in our office in Amman.
As a Partners Support Officer you will be responsible for working to deliver a great experience for our internal teams and clients. You must be flexible and excited about working in a fast paced, high-performance company.
Responsibilities
- Provide excellent Partners support service via email and phone
- Work closely with the Sales department to ensure timely and accurate requests are dealt with.
- Sending daily notifications or confirmation emails to customers
- Follow up with the clients and the other departments via phone / emails
- Build a strong relationship with clients to improve the client experience.
- Completing other tasks as assigned by department manager.
- Document filing (including downloading, uploading customer information and documents, or data entering).
- Ensure Asset Managers and Introducing brokers group set up is achieved.
- Provide assistance with financial transactions together with our Backoffice and finance team.
- Liaise with internal departments to ensure smooth onboarding experience.
- Assist with ad hoc projects as assigned.
- Handle existing clients account maintenance requests.
- Provide correct and adequate information
- Monitor all the reports to make sure all payments from our side are correct
- Do the weekly checks to make sure that nothing extra or incorrect are being paid
Skills & Competencies
- Strong analytical and problem-solving skills.
- Good time management and attention to details. Being flexible and adaptable is very important.
- Aptitude for building relationships and ability to communicate on complex issues.
- Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas is an advantage.
- Self-starter and able to work with minimal supervision.
- Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
- Has capacity to adapt to the changing market environment and work well under pressure.
- Ability to work flexible hours.
Experience Requirements
- Bachelor’s Degree in Accounting, Finance, Economics, or Business-related.
- Experience in Finance / Banking / Customer Service industries is an advantage.
- Excellent Interpersonal and customer service skills in English and Arabic.
Perks
Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy, but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.
The benefits you can expect at your Equiti workplace include:
- Competitive salary package
- Performance-based bonus
- Medical insurance coverage for employees and family members
- Smart working options
- Employee wellness initiatives
- Personalized career development
- Company lunch in the office
- Regular company events
With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. We have a diverse workforce and geographical spread of offices, and strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.
Equiti is an equal opportunity employer.
“Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.