Job Title: Laboratory General Manager

Direct Manager: (CEO / COO / MD (TBC)

Replaced By: RSO / QA-QC Manager / Lab Technical Manager

Department: HGL

Work Place: HGL

Job Grade: 12

Supervisor Scope: HGL

Position Overview:

(target and scope) The Lab GM has the overall responsibility for the operation of the Lab and its performance.

Responsibilities and Duties:

• participates in forming the annual operational budget for the Lab for approval from the higher management.
• Oversees the execution of the approved annual budget and the achievement of the budget's targets.
• Oversees the daily operations, and works towards increasing efficiency and quality of the operation. 
• Expands the Lab's customer base, and builds up it's reputation.
• Strives to attract and retain high caliber customers, and attracts high value contracts.
• Works in close cooperation with the QA/QC manager to maintain and improve the high quality standards of the Lab.
• Works in expanding the Lab's scope of work, and oversees the accreditation of the scope expansion.
• Maintains a strict credit policy, and follows up the progress of the collection of the outstanding amounts.
• Undersigns all geotechnical test reports, and assumes responsibility for their content.
• Evaluates the performance of the Lab'e employees, and helps increase their performance in all aspects of the work.
• Ensures the impartiality of the Lab and all its employees, and the confidentiality of all test results.
• Approves all sales quotations, signs sales agreements, and approves purchases.
• Reviews the work process and recommends adjustments to improve efficiency and quality.
• Keeps up to date with all existing and upcoming rules and regulations affecting the Lab's operation

Skills

Performance Indicators Measuring Period

1. Sales & Collections Target Achievement Quarterly
2. Profitably and Cash Flow  Quarterly
3. New Business generation & Customer Retention Quarterly
4. Personnel retention & skills development  Quarterly

Qualification;

• Materials Engineer / Geologist / Civil Engineer 

Experience;

• Minimum 5 years experience in same or similar position

Skills & Abilities required;

• The Lab GM is well versed in ISO 17025 regulated operations.

• Has the ability to plan the execution of big contracts.

• Can communicate effectively with all stakeholders, and negotiate with customers to gain new business.

• Can manage a diverse and multinational team of employees

Languages;

• Bilingual, Arabic and English