We are looking for an experienced Avaya Specialist to join our technical team. The ideal candidate will be responsible for the deployment, configuration, and support of Avaya-based communication systems across internal operations and field environments. This role will support both in-house communication needs and client projects requiring Avaya expertise.

Skills

Key Responsibilities:

• Configure, program, and maintain Avaya IP Office, Aura, and Contact Center platforms.

• Implement call routing, call transfer, and voicemail solutions across multi-site environments.

• Support field technicians and office staff in resolving Avaya system-related issues.

• Ensure seamless integration with VoIP and network infrastructure.

• Conduct regular system audits, performance tuning, and feature optimization.

• Collaborate with the networking and IT teams for unified communication delivery.

• Stay current with Avaya updates, best practices, and certification paths.

Required Qualifications:

• Certification in Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Solutions Architect (ACSA).

• Strong hands-on experience with Avaya system programming and troubleshooting.

• Solid understanding of VoIP, call management systems, and telephony protocols.

• Experience supporting enterprise-grade Avaya deployments.

• Strong diagnostic skills with the ability to resolve system issues proactively.

• Strong communication skills and the ability to work in cross-functional teams.