MAIN RESPONSIBILITIES

·Actas anambassadorforDHLatalltimesandattend tocustomerneedsina professional,friendlyandcourteous manner

·Ensurethatahighlevelof professionalrapportisdevelopedandmaintainedwithallcustomers.Createrelationships of value andsubstance.

·Working with a consultative approach to create value by building solutions that position DHL as apartner.

·Ensure that all stakeholders are engaged throughout the salesprocess.

·Develop and implement a personal plan that incorporates initiatives for identifying and gaining new business to achievetheindividualsales(volumeandprofitability) targets,workingwith thesalesteamtodevelop strategytogrow e-commerce business at a territory level.

·Manageanddevelopaportfolioofprospectsthroughbuildingastrongopportunitypipelinetoensurethatrevenue targets aremet

·Establishcustomeragreementsandensurethatpricingguidelinesarealwaysappliedandprofitabilitytargetsfor customers are met. Ensure those customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takesplace

·Meet and exceed New Business Targets through acquisition of competitor heldaccounts

·Update Daily Sales Call Report and. Ensure that all calls are entered and that the pipeline isupdated

·Attendvariousbusinesscommunityeventsas abrandambassador&growtheprofileofDHL withinthecommunities members.

·Developandimplementan approachtosecurecompetitorsandprospectsbusinessintheshortesttimepossible. Establish Prospects pipeline to support this approach and target themaccordingly

·Exploitallnewopportunitiesfrompotentialcustomers (providedbytheleadqualifieras wellasselfgeneratedsales leads) ensuring a maximum penetration of DHL within the desiredmarket.

·PromoteDHLbrandimage andvaluesthroughownappearanceandbehavioursothatitreflectsDHLhighstandards

and develops customers’ relationship

EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS

·Excellent verbal communication skills and interpersonalstyle

·Excellent personal presentation, grooming andhygiene

·Excellent organisational skills, including ability to prioritizeworkload

·Excellent industry knowledge of e-commerceindustry.

·Ability to effectively contribute as a team member as part of a busyteam

·Proven ability to work under pressure in a fast paced, time sensitiveenvironment

·Demonstrated ability to use initiative/judgment to solve job related issues

·Good understanding of DHL Network

·Strong problem solvingcapability

·Desire to get the jobdone Passion to provide excellent CustomerService

·Right first timephilosophy

·5 years experience in hard coresales

·Excellent Selling Skills in a complex saleenvironment

·Business/commercialacumen

·NegotiationSkills

·English and Mandarin fluent.

·Experience in an enterprise selling environment at boardlevel

·Experience in a segmented serviceindustry

·Experience in the Air Express industry or freight forwardindustry

·Understanding of Supply Chain Management

·Strong ability to impact andinfluence