A Waiter’s main responsibility is to ensure that customers have an enjoyable dining experience. A waiter should have excellent customer service skills, they should greet customers in a polite and friendly manner, provide them with menus, and suggest seasonal specials. They are also the point of contact for bills and the return of any funds. Depending on the restaurant, waiters also perform several front-of-the-house duties, such as cleaning the tables after customers.
Skills
- Greeting customers as they settle down at the cafe or restaurant tables and introducing them to the menus
- Taking the customers’ orders and delivering them to the kitchen staff for preparation
- Confirming that the food items match the orders and delivering them to the tables
- Inquiring if the customers are satisfied, giving bills, and processing payments
- Operating the drink fountain and coffee station
- Attending regular meetings with restaurant and kitchen managers to find out about menu changes and menu specials