About the Company:

Great Escape Dubai is a leading provider of high-quality holiday homes and vacation rentals, offering exceptional experiences to travelers from around the world. We take pride in our portfolio of beautiful properties and strive to provide outstanding guest service and memorable stays. As we continue to grow, we are seeking a dedicated and experienced Holiday Home Manager to join our team and ensure the smooth operation of our properties.

The Holiday Home Manager is responsible for managing and operating holiday homes or vacation rentals. They oversee all aspects of property management, guest services, and maintenance to ensure an exceptional experience for guests and maximum profitability for the property owner. The role requires strong leadership, organizational skills, and a customer-centric mindset.

Responsibilities:

Property Management:

·      Maintain and update property listings on various vacation rental platforms.

·      Coordinate bookings, reservations, and rental agreements.

·      Ensure properties are clean, well-maintained, and adequately stocked.

·      Conduct regular inspections to identify maintenance and repair needs.

·      Manage vendors and contractors for property upkeep and repairs.

Guest Services:

·      Provide excellent customer service to guests, responding to inquiries and resolving issues promptly.

·      Coordinate guest check-ins and check-outs, including key exchanges and property orientations.

·      Address guest complaints and concerns professionally and efficiently.

·      Provide guests with information about local attractions, amenities, and services.

Marketing and Promotion:

·      Develop and implement marketing strategies to attract guests and increase bookings.

·      Monitor market trends and adjust rental rates accordingly.

·      Utilize online platforms and social media to promote the property.

·      Respond to guest reviews and maintain a positive online reputation.

Financial Management:

·      Prepare and manage budgets, including rental income, expenses, and maintenance costs.

·      Monitor financial performance and implement strategies to optimize revenue.

·      Track and reconcile rental payments, security deposits, and refunds.

·      Generate regular reports on occupancy rates, rental income, and expenses.

Team Management:

·      Recruit, train, and supervise staff, including housekeepers, maintenance personnel, and support staff.

·      Schedule and coordinate staff assignments and duties.

·      Conduct performance evaluations and provide feedback to employees.

·      Foster a positive work environment and promote teamwork and collaboration.

Qualifications:

·      Bachelor's degree in hospitality management, business administration, or a related field (preferred).

·      Proven experience in property management, preferably in the vacation rental or hospitality industry.

·      Strong knowledge of property management software and online booking platforms.

·      Excellent communication and interpersonal skills.

·      Exceptional organizational and multitasking abilities.

·      Proficiency in budgeting and financial management.

·      Ability to handle guest complaints and resolve issues effectively.

·      Familiarity with local regulations and legal requirements for vacation rentals.

What we offer:

• Competitive salary

• 30 annual days leave plus an additional days holiday for each year of employment (excluding UAE holidays)

• Employment visa

• Healthcare Insurance

• Guaranteed leads and database to contact

• Free admin support

• Monthly, quarterly, and yearly incentives

• Fun working environment

Job Type: Full-time

License/Certification:

• driver's license (Required)