Maximus is a global leading provider of government-sponsored programs, who since 1975 has operated under its founding mission of Helping Government Serve the People, transforming public policy into a variety of programs that change lives. Delivering innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, cost-effectiveness, quality, and efficiency. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Saudi Arabia, United Kingdom, Australia, Canada & United Arab Emirates.

Our Maximus Customer Connect Officer Serves as the initial point of contact a job seeker may speak to who is interested in the programme.

Responsible for establishing a friendly, professional tone that reflects well on both Maximus and the client

Role Location: Al Ain - United Arab Emirates

Responsibilities

• Guides Job Seekers (especially job seekers who are not confident with self-serve digital channels) through their registration and engagement process.
• Answers job seeker questions (and occasionally other stakeholders who reach out).
• Connects job seekers to an Employment Coach.
• Perform data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
• Meet or exceed performance indicators as defined for this position.
• Operate IT and general office equipment under general direction to include Networked Computer, Telephone, and Headset.
• Perform other duties as may be assigned by management.

Knowledge & Skills.

• Expert knowledge and efficiency with Microsoft Word, Excel, SharePoint, PowerPoint
• Excellent listening and interpersonal skills.
• Maintains professional verbal and written communication skills.
• Excellent customer service skills with a flair for building quick rapport.
• Can be flexible to multitask as required, work independently and within a team.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment with an ability to successfully execute many complex tasks simultaneously.
• Great telephone etiquette and demeanor.
• UAE National with a familybook.
• Bi-lingual fluency in English and Arabic.