About the job

Are you ready to embark on a rewarding career with a leading outsourcing company in Jordan? At HTT-High Tech Talents, we are dedicated to delivering exceptional service and fostering long-lasting relationships with our valued customers. We seek a highly motivated and professional individual to join our team as a Customer Service Representative.

Responsibilities:

As a Customer Service Representative at HTT-High Tech Talents, you will be crucial in ensuring our customers receive top-notch service. Your responsibilities will include:

• Efficient Order Processing: Seamlessly process customer orders, ensuring accuracy and timeliness.
• Customer Account Management: Maintain and manage customer accounts to ensure a smooth, personalized experience.
• Responsive Communication: Respond promptly to customer inquiries, issues, phone calls, and emails, demonstrating excellent communication skills.
• Proactive Follow-up: Initiate proactive follow-up with customers regarding their orders, providing updates via email and phone calls.
• Support for Field Team: Collaborate closely with the Field Team to assist them in achieving sales and service objectives.
• Coordinate with Team: Effectively communicate between departments, acting as a conduit between the Field Team and Production Teams.
• Document Handling: Efficiently process documents related to products, shipping, and price quotes.
• Logistics Coordination: Arrange shipping and logistics from our warehouses to customers, ensuring on-time delivery.
• Forecasting and Relationship Building: Collaborate with customers on order forecasting and work towards nurturing strong, lasting relationships with both existing and new customers.

Qualifications:

To excel in this role, you will need:

• Shift Flexibility: The ability to work fixed late shifts in the office from Monday to Friday, from 05:00 PM to 02:00 AM Jordan time.
• Language Proficiency: Fluency in English, both written and spoken.
• Customer Service Experience: Prior experience in Account Management or Customer Service.
• Communication Excellence: Exceptional phone etiquette, along with strong verbal, written, and interpersonal skills.
• Problem-Solving Ability: Ability to solve real-time problems with minimal oversight.
• Organizational Skills: The capability to multitask, organize, and effectively prioritize your workload.