Job Overview :

We are seeking a highly skilled and motivated Hardware and Software Product Specialist to join our team. The ideal candidate will have a strong technical background in both hardware and software products, along with excellent communication and analytical skills. As a Product Specialist, you will be responsible for supporting our hardware and software product lines throughout their lifecycle, from development to customer support.

Key Responsibilities:

1.   Product Knowledge:

·        Develop a deep understanding of our hardware and software product offerings, including features, specifications, and capabilities.

·        Stay up to date with industry trends and advancements in hardware and software technologies.

2.   Market Analysis:

·        Conduct market research to identify customer needs, preferences, and competitive offerings.

·        Analyze market data to identify opportunities for product improvement and expansion.

3.   Customer Support:

·        Provide technical expertise and assistance to customers, sales teams, and other stakeholders regarding our hardware and software products.

·        Troubleshoot and resolve technical issues related to hardware and software products.

4.   Product Development:

·        Collaborate with product development teams to define product requirements, prioritize features, and contribute to the design and development process.

·        Provide feedback and insights based on customer and market feedback to inform product development efforts.

5.   Training and Documentation:

·        Create training materials and documentation to educate internal teams, partners, and customers about our hardware and software products.

·        Conduct training sessions to ensure that internal teams are equipped to effectively support and sell our products.

6.   Sales Performance:

·        Demonstrate a proven track record of achieving and exceeding sales targets, particularly within the technology industry.

·        Develop and implement sales strategies to drive revenue growth and increase market share.

·        Build and maintain strong relationships with new and existing customers to foster long-term partnerships.

  7.   Continuous Improvement:

·        Monitor customer feedback and product performance metrics to identify areas for improvement.

·        Collaborate with internal teams to implement product enhancements and updates based on customer needs and market trends.

Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• Proven track record in sales, preferably in the technology industry
• Strong technical background in both hardware and software products.
• Excellent communication skills and ability to build relationships with customers.
• Conducting market research to understand customer needs and preferences related to PC products.
• Providing product expertise and technical support to customers and internal teams.
• Experience in customer support and technical troubleshooting.
• Keeping up-to-date with industry trends and advancements in PC technology.
• Ability to work effectively in a fast-paced, dynamic environment.
• Team player with a collaborative mindset.
• Certification in relevant hardware and software technologies is a plus.

 If you meet the above requirements, please apply the application using the following link: https://www.matrix.jo/career or send your CV to [Click to show email]