7 Insights company provides an excellent work environment and is passionate in its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers. 

We are looking for a skilled trainer to train and mentor agents and develop individuals into highly productive agents. This will be done through hands on training with tact and diplomacy.

Responsibilities

• Develop and deliver comprehensive training programs on product knowledge, customer service, sales techniques, and call center software (Service Titan, RingCentral).
• Conduct ongoing performance evaluations and provide coaching to call center representatives.
• Identify training needs and develop targeted training plans to address performance gaps.
• Utilize call recordings and quality assurance metrics to identify areas for improvement.
• Develop and maintain training materials, including manuals, presentations, and role-play scenarios.
• Track and measure training effectiveness and ROI.
• Collaborate with call center management to achieve team and individual performance goals.

Qualifications

• Proven experience in training and coaching call center representatives.
• Strong knowledge of call center metrics and performance management.
• Excellent communication and presentation skills.
• Ability to build strong relationships with team members.
• Proficiency in Service Titan and RingCentral.
• Strong organizational and time management skills.
• Ability to adapt to a fast-paced environment.

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Impactful role in shaping the success of the call center team