About Midis:
Midis Group is an international organization bringing the world’s leading technology brands and ICT solutions to customers across Eastern Europe, Middle East and Africa. As one of the original World Economic Forum 100 Global Growth Companies, the Midis Group is known for its advanced offerings in system integration, software/hardware solutions, retail and distribution coverage, along with IT infrastructure and power solutions. Our vibrant culture is all about ethical business practices and delivering value that make us the ideal growth partner to achieve more with your business and technology. Our reputation--built on integrity, entrepreneurial spirit, local expertise, and proven results--sets us apart. And the success of our Group is only possible thanks to our 5000+ employees present across nearly 70 countries. We don’t just open doors, we unlock opportunities.
Job Scope:
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
- Support and help the sales team with equipment specifications, technical details and comparisons pertaining to competitive models;
- Support the direct manager in delivering tender specs and request for proposals (RFPs) of assigned products;
- Analyze technical issues based on defined support processes and procedures and report actions accordingly;
- Attend to technical issues raised by partners and end users in a timely and efficient manner;
- Maintain strong relationships with partners and customers and achieve full satisfaction on technical and RMA issues;
- Ensure constant and effective communication with assigned vendors securing full support on technical issues related to the product equipment/supplies;
- Assist in the presentation of effective POC/demo to partners/end users;
- Work in accordance with the rules and regulations communicated by vendors and Midis Group;
- Maintain solid relationships with other internal departments.
Requirements:
- Bachelor’s degree in Electrical or Mechanical Engineering or any other related field
- At least 3 years of relevant experience