You will be responsible for traveling arrangements (Flight Ticket, Hotel, Outbound Visa, Tours & Packages and Insurance booking) for our clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

Responsibilities

• Must be fluent in English.
• The communication skills should be top notch to meet the need of management.
• Career minded and ambitious with the ability to work independently
• Provide exceptional Traveler Care and Customer Service to Clients.
• Should have good knowledge of Travel and Tourism (Geographical Knowledge is mandatory).
• Coordinate with multiple departments to ensure quick resolution for the customer queries.
• Research and resolve client inquiries/issues at the point of sale.
• Must have experience in handling face-to-face client.
• Embrace the role of providing a Superior Consultative value to Clients versus just being an order taker.
• Open to work in a flexible environment, roster off, public holidays and festivals.
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
• Create and update electronic records of clients.
• Stay up to date on domestic and international travel trends.

Qualifications

• Proven (2-3 years) working experience as a Outbound Travel Consultant in UAE.
• Excellent knowledge of Travel systems (Galileo, Amadeus & Online B2B Portals).
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.).
• Ability to present, persuade and communicate effectively.
• Demonstrable ability to handle crises.
• Degree in Hospitality, Travel, Tourism, Business or relevant field will be preferred.
• Multi-tasking and time-management skills, with the ability to priorities tasks.
• Holidays experience is an advantage.