Position Overview:

We are seeking a dedicated and customer-focused Technical Support Specialist to join our team specializing in Point of Sale (POS) systems. The ideal candidate will be responsible for providing technical assistance and support to our customers, resolving technical issues, and ensuring a positive customer experience.

Responsibilities:

Customer Assistance:

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Diagnose and troubleshoot technical issues reported by customers.

Problem Resolution:

• Resolve hardware and software problems promptly and efficiently.
• Collaborate with other technical teams for complex issue resolution.

Product Knowledge:

• Stay informed about product features, updates, and technical specifications.
• Provide product training and information to customers as needed.

Escalation Handling:

• Escalate unresolved issues to higher-level support or relevant teams.
• Ensure timely and effective communication with customers regarding the status of their issues.

Requirements:

• Bachelor’s degree in IT / a relevant field or equivalent work experience.
• Proven experience in a technical support role or customer service role .
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical users.
• Customer-centric mindset with a dedication to providing exceptional customer service.
• Analytical and problem-solving skills to resolve technical issues efficiently.

If you are passionate about Point of Sale technology, possess excellent technical skills, and enjoy helping clients achieve optimal system functionality, we invite you to apply for this exciting opportunity! Join our team and contribute to the success of our clients in the rapidly evolving world of Point of Sale solutions. Apply today!