Description

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Summary

What does this role aim to achieve in the firm/what impact does the role create

As a Managed Services (MS) Technology Manager, you will play a pivotal role in shaping strategic and tactical decisions concerning technology-centric products for use within PwC managed services solution offering. You will be asked to understand both client needs and industry trends. And provide concise recommendations a variety of solutions, from ERPs, to security & cloud native productive applications.

Roles And Responsibilities

Daily tasks and delivery expectation

• Support the development and management of digital assets for managed services.
• Support the recommendation of solutions such as ERPs, cloud applications/providers, cybersecurity suites, data mining tools, LLMs, workflow systems, CRM, BI, and CSM solutions within customer propositions.
• Contribute to defining the technical skills required within the Managed Services desk(s) at PWC to operate such technology solutions.
• Gather insights into key industry-demand technology skills.
  
  

Expected Skills

Specific learned abilities or technical skills

• Proven experience in technology management or a related field, preferably within managed services or consulting environments.
• Strong understanding of technology trends and their application in business contexts.
• Ability to analyze and evaluate technology solutions based on client requirements.
• Excellent communication and interpersonal skills to collaborate effectively across teams and with clients.
• Strategic thinking and decision-making abilities to drive impactful technology solutions.
• Familiarity with ERP systems, cloud platforms, cybersecurity protocols, data analytics tools, workflow automation, CRM systems, business intelligence tools, and customer service management solutions.
• Experience in gathering and analyzing industry data to identify emerging technology trends and skills in demand.
  
  

Expected Competencies

Values, behaviors & attitude

• Analytical Thinking & Strategic Vision
• Technical Expertise across various domains. Stay updated with industry standards and emerging technologies.
• Communication Skills, effectively communicate complex technical concepts to diverse audiences.
• Collaboration with cross-functional teams
• Staying flexible and agile in responding to new challenges and opportunities within the managed services environment.
• Innovation & Excellence. Explore new ideas to meet evolving client needs and industry trends, whilst maintaining high standards of quality, accuracy, and efficiency in all aspects of managed service delivery.
• Integrity, uphold ethical standards and transparency in all decision-making processes
  
  

Required Language Skills

Proficient in written and spoken English. Arabic is a plus.

Minimum Education And Specific Qualification

Bachelor's Degree: A degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.

Certifications by professional technology institutes is desirable.

• Given the rapid evolution of technology, ongoing professional development and staying current with industry trends and best practices are essential.
• Participation in workshops, seminars, and obtaining certifications relevant to emerging technologies can enhance expertise and credibility in the field.
  
  

Years Of Experience

4 Years + with the field

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date