Key Accountabilities :

• Provide full support for ongoing CRM tools and reply on day-to-day support cases.
• Immediate actions for urgent cases and apply resolution withing the agreed SLA.
• Satisfy daily business needs and apply it as per the company policy and processes.
• Act as project manager rule for the new projects and CRs.
• Work on RFP with sourcing teams and evaluate multi suppliers proposals for new project and do the technical evaluation.
• Providing advisory services to Business units by presenting solutions, new features, and technologies practice in coordination with the related ITN department.
• Support Business Owners in the specification of functional Requirements and recognition of impacted areas.
• Compare final scope with original Business needs.
• Validate vendor’s Proposals and ensure its fulfilment for Business Requirements when needed.
• Preparation for UAT best practices and execution way in coordination with the related departments.
• Support and participate on Commercial Launch by ensuring timeliness in coordination with the related departments & vendors.
• Build test scenarios & applying best practices for new features, Services, and projects.
• Build risk assessment planning for ongoing Projects/ CRs and changes on the systems.

Education & Experience:

• Bachelor's degree in IT (Computer Science, Computer Information's System) or Software Engineering.
• minimum 3 to 4 Years experience in: (Oracle, PL/SQL programming, Business Analysis's, Project Management).
• Good Communication and project management skills.
• Good reporting, Negotiation, Initiative skills.
• Autonomous with the ability to work under stress.
• Proficiency in English as a working language is a must.
• High Analytical and problem-solving skills.
• Good communication skills with ability to deal with others at all levels.
• Certificates in IT related fields are preferable.
• Strong technical and analytical background in Telecommunication related to service.
• Implementation on Billing, Mediation, CRM , Loyalty Management ,Payment Channels.
• Oracle SQL/PLSQL, Oracle Forms, Tools & Utilities, and UNIX / Linux, J2EE, JAVA, C, ASP.net, SQL server, WEB Development.
• Experience in ecommerce mobile apps development for iOS and Android.
• Experience project management methodologies.
• Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations