We are seeking a highly motivated and detail-oriented individual to join our customer service team as an Administrative Assistant. In this role, you will be responsible for delivering exceptional customer service to our clients via phone, email, and chat. If you are a people-person who enjoys interacting with customers and solving problems, we want to hear from you!
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and escalate issues as needed
- Provide product information and assist customers with their orders
- Navigate through multiple computer applications with speed and accuracy
- Maintain detailed and accurate customer records
- Collaborate with other team members to ensure customer satisfaction
- Continuously develop knowledge and skills through training and feedback
Qualifications:
- High school diploma or equivalent required; associate or bachelor's degree preferred
- 1-2 years of customer service experience preferred
- Excellent communication skills, both verbal and written
- Ability to work in a fast-paced environment and multitask effectively
- Strong problem-solving skills and attention to detail
- Proficient in Microsoft Office and basic computer skills
- Ability to work remotely with reliable internet access and a quiet workspace
- Bilingual proficiency a plus
Benefits:
- Competitive pay with opportunities for advancement
- Comprehensive training program and ongoing development opportunities
- Work-life balance with flexible scheduling options
- Health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and holidays
- Employee discounts and perks
At our company, we value diversity and are committed to creating an inclusive environment for all employees. As a remote entry-level Administrative Assistant, you will have the opportunity to work with a supportive team and grow your career. If you are ready to take the first step in your customer service career, apply today!