Job Description

Primary Responsibilities

Technology Focus

• Provide basic technical guidance to customers onsite and/or remotely regarding the implementation, configuration and maintenance of the F5 products independently or with a team
• Perform as key contributor for problem identification, systems architecture definition, solution design, implementation, testing, client training, deployment, troubleshooting and documentation
• Maintain working proficiency in F5 products and technologies through self-directed and formal training
• Identify additional product/services opportunities in customer organization
• Recognize when technical assistance is needed and take proper steps to ensure quick response and resolution.

Customer Management Focus

• Perform basic engagement management activities including schedule monitoring, project status update reports, and expectation management for the delivery of work products and associated risks
• Manage customer interaction and engagement over the course of the assigned projects; escalate to management if needed.
• Engage with multiple F5 teams including but not limited to F5 Support, F5 Product Sales, and F5 Professional Services Sales
• May participate in sales and proposal presentations in addition to completing ongoing team account activities

Other Responsibilities

• Participate in shadowing activities as needed.
• Responsible for upholding F5 s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Proven experience to work as part of a team of Engineers and to deliver one or several projects simultaneously.
• Self-starter and able to work independently, while also able to share responsibilities, ideas and other information.
• Demonstrated understanding of technologies such as firewalling, application availability and security, web gateways, authentication/authorization, encryption, VPN s and network architecture.
• Demonstrated ability to articulate and transfer complex ideas to a wide audience through both verbal and written communication.
• Self-motivated and adaptable to changing environments.
• Demonstrated strong written communication, presentation writing, and project scoping and technical documentation skills.
• Experience managing multiple concurrent network and/or security projects, preferred.

• Working knowledge of, and proficiency in, F5 ADC and industry standard technologies and products: Firewalls, WAFs, Routing, Switching, Multi-Tier Applications
• Knowledge of common networking concepts with a thorough understanding of Ethernet, IP (IPv4 and IPv6), TCP, and UDP.
• In-depth knowledge of the HTTP protocol and related technologies, such as HTML, XML, JSON, AJAX, and JavaScript.
• Working knowledge of Linux, UNIX, and Windows variants.
• Knowledge of DNS related tools and technologies: BIND, named
• Working knowledge of cryptographic concepts and implementations: OpenSSL, DNSSEC, SSL/TLS, PKI, IKE
• Working knowledge of AAA related technologies: Active Directory (AD), LDAP, NTLM, Kerberos, SAML, RADIUS, DIAMETER, and TACACS. VPN and tunneling technologies: IPsec, SSL, PPTP, GRE, MPLS IIS, Apache, WebSphere, WebLogic, Oracle or similar web and application platforms.

• Scripting and development experience in such areas asF5 iRules, Unix Shell, Perl, Python, C, C++, C#.
• Scripting and development experience in web technologies in such areas as: Javascript, JSP, PHP, .NET, Node.js

• In depth, admin level, knowledge of Linux/UNIX (RHEL, CENTOS, SUSE, Solaris)
• Proficiency in scripting using one of the following languages: Groovy, Bash, Perl or Java script
• CCNP, CCIE, or mid to high level systems administration/security certifications a plus
• Knowledge in at least one of the following web and application servers (Apache, Tomcat, WebLogic)
• Knowledge of SQL and databases (Oracle, MySQL MSSQL)

• Deep understanding of advanced technical concepts of mobile networks, mobile architecture s, routing, 3GPP and LTE networks.

• Red Hat Certified Engineer RHCE a strong plus

Qualifications

• BS/BA degree or equivalent work experience.
• Minimum of 5 years of relevant experience, with a focus on architecture and design of network or systems infrastructure, performance and management
• At least 2 years of experience in customer-facing positions as a professional services consultant or engineer, preferred.

Physical Demands and Work Environment

• Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table. When not on-site at customer location, the position may be remote or at nearest F5 office.
• Duties require the ability to utilize a computer / laptop, communicate over the telephone, and read printed material.
• Job requires the ability to lift up to 50 lbs.
• Duties require the ability to travel up to 70% via automobile and airplane, and may require periodically outside normal working hours (evenings and weekends).