Job Description

Job Summary:

We are seeking a motivated Customer Service Executive to join our team. The ideal candidate will provide exceptional service to prospective customers, ensuring a seamless experience from appointment slotting to application submission.

Key Responsibilities:

· Appointment Slotting: Schedule and manage appointments for prospective customers.

· Customer Consultation: Understand applicant requirements and provide appropriate advice and information.

· Documentation: Scrutinize, check, and submit required documentation accurately.

· Data Quality: Ensure high-quality application information submission.

· Biometrics: Conduct fingerprint scanning and other biometric procedures.

· Application Segregation: Organize applications based on specific services.

· Cash Handling: Collect, hand over, and deposit cash daily.

· Application Delivery: Ensure timely delivery of applications to the mission on the same day.

· Value-Added Services: Promote and sell value-added services to customers.

· Product Knowledge: Continuously update knowledge of products and services.

· Flexibility: Adapt to different locations and shift timings as needed.

Qualifications:

· Education: Bachelor's degree is mandatory.

· Experience: Minimum of 2 years in a customer service role, preferably in a similar industry.

· Communication Skills: Excellent verbal and written communication skills in English & Arabic Typing is a must.

· Interpersonal Skills: Strong ability to build relationships with customers.

· Attention to Detail: High level of accuracy in documentation and data entry.

· Problem-Solving Skills: Ability to handle customer inquiries and resolve issues effectively.

· Technical Proficiency: Familiarity with customer service software and Microsoft Office Suite.

· Time Management: Strong organizational skills and ability to manage multiple tasks efficiently.

· Team Player: Willingness to collaborate with team members and support company goals.

Additional Preferences:

· Previous experience in a fast-paced environment.

· Knowledge of biometric systems and processes.

· Customer service certification is a plus.

Interested candidates may send their CVs to Type: Full-time

Application Deadline: 08/01/2025