Quality and Risk Management | Engagement Delivery Excellence Associate

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way

• Serve with integrity

• Take care of each other

• Foster inclusion

• Collaborate for measurable impact

Duties and Responsibilities

The successful candidate will be supporting and advising the direct client facing teams within Consulting on engagement delivery excellence.

This is a unique opportunity to engage in cross-border collaboration with Deloitte professionals across the Deloitte network, broadening your knowledge and building your competencies and skills.

The successful candidate’s key responsibilities include, among others:

• Capturing and considering the major impacts associated with quality issues to support identifying and mitigating what drives those costs.
• Supporting in executing quality activities (e.g., methods, tools, engagement quality management processes) appropriate for the size and complexity of engagements and having adequate leadership oversight and involvement with the engagement.
• Providing objective and timely feedback on engagement risks and mitigation strategies to engagement teams and identifying and escalate areas of concern to firm leadership for possible intervention.
• Confirming that contract and noncontract-related obligations are finalized, engagement team members have complied with the necessary off-boarding process obligations, the client is satisfied with the results of the work, all relevant engagement documentation is appropriately filed/stored, and issues relevant to future work for that client or type of service are captured and communicated.
• Answering ad-hoc queries
• Developing a deep understanding of our Consulting service offerings
• Working as a business partner, developing practical commercial solutions for Deloitte’s business and client service teams - enabling them to provide excellent client service while managing Deloitte’s risk
• Work, including independently, within an environment where requirements change frequently and therefore this role is also likely to change and expand with time
• Maintaining policies and procedures
• Implementing, and maintaining standard engagement delivery excellence procedures and processes
• Building a network throughout the delivery excellence functions across the member firms

Requirements:

Leadership Capabilities:

• Builds own understanding of our purpose and values; explores opportunities for impact
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business

Experience, qualifications & skills

• Undergraduate and/or Postgraduate degree from a reputable University in Law, Business Administration, or related disciplines
• 1-2 years experience in a quality or risk management role
• Excellent written and verbal communication skills
• Ability to manage a demanding workload effectively and to be responsive
• Experience of dealing with multiple senior stakeholders
• Strong time management skills with ability to prioritise workload and work under pressure with a flexible approach
• Excellent attention to detail with a commitment to finishing tasks to the highest standards
• Ability to quickly assess the risk areas and recommend ways of mitigating or managing them
• Analytical skills - ability to use judgment, analyse facts and draw logical conclusions
• Excellent command of the English language, both verbal and written
• Fluent in Arabic
• Good level of technical proficiency and computer literacy particularly with spreadsheets (Word, Excel, PowerPoint)