Thunder Supply will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based/face-to-face interviews with our hiring teams. Communications will always be conducted by thunder-supply.com domain names.

About Thunder Supply:

Thunder Supply is a leading Procurement and Supply Chain services provider, based in Iraq, Jordan, and Dubai.

We provide Sourcing, Procurement and Supply chain services to our clients in the Oil and Gas industries.

We continuously explore and develop new ways to make the Supply Chain process easy and simple for our clients.

About the role:

The Inside Sales Officer supports the Electrical Division's sales operations by managing customer inquiries, preparing quotations, and ensuring the smooth coordination of sales processes. The role requires a strong technical background in electrical products, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders.

What you will work on:

• Technical Support: Provide customers with accurate and reliable technical solutions that align with their specific needs and product requirements. This involves assisting customers in understanding complex technical details and delivering customized recommendations to ensure compliance with industry standards and to meet or exceed customer expectations, ultimately building trust and supporting long-term customer satisfaction.

• Lead Generation and Prospecting: Proactively identify and pursue new business opportunities through various channels, including market research, cold calling, networking, and attending industry events in order to generate new leads and build a qualified sales pipeline that aligns with the company’s target market and strategic growth objectives.

• Customer Satisfaction: Build and maintain strong relationships with customers by understanding their needs and expectations. To ensure a higher customer satisfaction and retention, while building long-term trust and loyalty.

• Bid fulfillment: Study, analyze each bid technical specifications including testing, certification requirements and inspection level and commercial requirement that’s include required delivery terms, time and delivery location to ensure that customer's needs and requirements are met, and to identify any potential issues or challenges that may need to be addressed.

• Negotiating: Negotiate contracts and agreements with suppliers, partners, and customers to ensure the organization's interests are protected and that favorable terms are secured.

• Offers Evaluations: Evaluate received offers from vendors technically and commercially including requested specifications, lead time, payment terms, delivery terms, currency, logistics details (weight and volume), packing details, offer validity, and supporting documents such as (TDS, DWG, Catalogues) in order to select the best competitive offer.

• Ensure data quality on CRM: Update & maintain accurate sales pipeline and opportunity records through data validation and data cleansing on the company MIS (include but not limited to SAP B1, Salesforce, and Microsoft Dynamic) to ensure that all sales opportunities are tracked and updated regularly and filled according to the company standard.

• Company Profitability (Orders Profit): Implement sales strategies in order to achieve gross profit and sales targets.

• Handle post tender clarification: Respond on timely manner to customer technical/commercial clarifications and questions, to ensure that customers have all the information they need to make informed purchasing decisions in order to build customer trust and satisfaction, and to resolve any issues that may arise during the sales process, which include responding through customer portal and attending teams technical meeting with customer and suppliers and facilitate communications between both to close open points in correct manner.

• Project coordination: Prepare and distribute project documentation, including reports, and meeting minutes, and communicate project updates to track and record projects sufficiently

Your Areas of Expertise:

We welcome applicants from a variety of backgrounds and experiences. Below gives you a sense of how we're thinking about what you'll need to be successful in the role.

• A bachelor’s degree in engineering (Preferred Electrical & Mechanical).
• 1+ Experience required in Inside Sales.
• Familiarity with electrical systems, products, and standards is preferred.
• Proven experience in working with tight deadlines and managing multiple tasks and projects.
• Sales Processes in managing the sales cycle from inquiry to delivery.
• CRM: using customer relationship management (CRM) like Salesforce, and Microsoft Dynamic is a plus.
• Ability to prioritize tasks and manage time effectively to maximize productivity and achieve sales targets.

You'll love working here because:

• The Compensation. We believe in recognizing and rewarding the valuable contributions of our team members. Our competitive compensation package includes a base salary and performance-based bonuses/or commission based on team member and company performance.
• The Benefits. Thunder Supply provides health insurance fully covered by the company to you, your spouse, and up to three children. We also provide a life insurance and a permanent partial disability due accident insurance, and a cancer insurance.
• Level Up is one of our core values, so we strive for continuous improvement of our systems and processes, and offer regular and diverse learning opportunities to our team members, empower our team to grow and excel in their roles and we encourage them to develop others along the way, in order to improve and grow the company.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate.
• Working with the biggest names in our industry (Customers and Partners).

Our Values:

1. Level up

• Growth mindset: We take the initiative to seek out learning opportunities independently.

• Develop champions: We recognize and invest in our people.

• A will to win: We are hungry for success, committed, holding each other's accountable, and a focus on results.

2. Compassionate about each other:

• We respect each other.

• We care, present and there for our team members and for each other.

• We cultivate and nurture trust in business relationships and embrace a management approach built on trust.

3. Costumer Focus:

• We treat our customers with passion, providing the best-in-class solutions and services.

4. Psychological Safety:

• We support and encourage the openness in the working environment where people are encouraged to speak up, engage in healthy conflict, share their thoughts & concerns, give and receive feedback.

Equal Opportunity Employer:

Thunder is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, age, and marital status.