Company Description

7 Insights Consultants, a member of the esteemed Michael and Son Services Inc., operates as a premier

back-office solution provider based in Jordan. With a steadfast dedication to excellence and innovation,

we contribute to the success and growth of the Michael and Son Services conglomerate.

Role Description

We are seeking a Customer Service Representative (CSR) Supervisor for a full-time, on-site role at 7

Insights Consultants in Amman. The CSR Supervisor will be responsible for overseeing the daily

operations of the customer service team, ensuring that customer support is delivered effectively and

efficiently. This role will also involve managing team performance, resolving customer issues, and

implementing strategies to enhance overall customer satisfaction. The CSR Supervisor will provide

guidance and training to the team, ensuring that they meet key performance indicators and deliver

exceptional service to customers.

Qualifications

• Proven experience in customer service or customer support roles, with at least 2 years’

experience in a supervisory position

• Strong leadership and team management skills
• Excellent problem-solving abilities and a proactive approach to resolving customer concerns
• Exceptional interpersonal and communication skills, with the ability to motivate and guide a

team

• High level of computer literacy and experience with customer service software and CRM tools
• Ability to multitask effectively in a fast-paced environment
• Strong focus on customer satisfaction and the ability to improve team performance
• Fluency in English is a must; additional languages are a plus
• Attention to detail and the ability to manage customer escalations with professionalism and

care

What we offer:

• Competitive salary
• Health insurance
• Learning and development opportunities
• Inclusive and supportive work environment

Working hours/days:

• Monday to Friday
• Overnight shifts ONLY.