Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Planning & Organizing:
- Awareness of local activities and recreation options
- Be fully aware of the daily information and activities both in the hotel and locally.
- Check Hotel status including occupancy, functions, groups, VIPs.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
Operations
- Follow the grooming standards at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours
- Check equipment and report issues to IT or Engineering
- Handle guest complaints and report to manager
- Show fullest cooperation and respect within the team and other departments.
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Ensure that all luggage are covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
- Responsible for lobby paging services under the supervision of Concierge.
- Practices suggestive selling and able to familiarize guests to hotel facilities.
- Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
- Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
- Ensure luggage is placed for guest to unpack.
- Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
- Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
- Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
Additional Information
Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent