Key Accountabilities :

• Responsible for base , in terms of analysis, KPIs and customer behavior.
• Work with several product lines departments to Launch and deploy unique customer experience through dedicated services and offers which increases base commitment.
• Design and implement proactive initiative to maintain satisfaction, extract Value and reduce churn rate.
• Launching Products and Services by designing & developing product concepts, business models, market segmentation, and Media Communications
• Build & follow up digital customer journey.
• Leading all marketing activities linked with sales, communication & Go to market.
• Accountable on NPS.
• Responsible for managing churn with proactive and reactive retention strategies.
• Analyzing various data sources to identify customers’ needs and behavior, and put profitable business opportunities either in acquisition, retention, or value extraction.
• Monitor segment specific KPI's and design & implement needed corrective activities.
• Monitoring the market and competition and analytically flag areas of weakness to further introduce new initiatives that can be possible areas for growth.
• Participate in building and implementing marketing planning and roadmaps.
• Initiate and follow-up communication for offers/promotions.
• Follow up the offers activations, revenues ,achieving targets and usage analysis.
• Monitor & enhance sales & after sales process in all channels to generate prospective lists.
• Work with Go-to-Market to coordinate internal training & support on new offers /promotions.
• Follow up with techno center the new innovation products.
• Dealing with sales feedback and related complaints received through front liners.
• Securing base management activities, follow up on campaign results, as well as creating initiatives to secure customers contact information.
• Accountable on launching promotions & achieving the KPIs for the e-shop.
• Accountability on devices forecast as well as stock availability.

Education & Experience :

• University degree in Telecom Engineering, Industrial engineering, computer engineering.
• Minimum 5-7 years’ experience preferred in Marketing field.
• Proven deliverables of project management experience.
• Strong analytical skills and strategic thought process.