Business Transformation Analyst-Digital Liabilities & CRM

Accountabilities & Key Roles :

  • Deliver work packages within a related project scope in time and cost effective manner to achieve the intended business results under the lead of the Project Manager (Business Transformation Lead).
  • Gather business requirement and analyze them to formulate effective action plans and conduct value-added communications.
  • Participate effectively in CB digital transformation journey.
  • Design and implement solutions to solve business problems.
  • Apply lean principles and process improvement methodologies (Six Sigma, Process re-engineering, Business Analysis, Agility, and Design Thinking) on business processes to optimize the processes and achieve high level of customer satisfaction.
  • Preform data collection, preparation, and analysis to evaluate situation and generate solutions following data driven decision making approach.
  • Support the innovation direction by generating and suggesting innovative ideas/initiatives based on comprehensive analysis, benchmarking, and transformation techniques to change the business.
  • Support the managing of change by enabling smooth transformation, increase employee adaptation and usage, and act as an example for transformation culture.
  • Perform required testing to deliver validated and verified solutions followed by post implementation support.
  • Participate in achieving realization of the intended benefits to ensure reaching steady state.


Qualifications


Education:

  • BSc. In Industrial Engineering, Business Administration, or Technology.
  • certifications in the following topics are big plus: Lean Six Sigma (Green Belt), PMP, Business Analysis, Change Management, Processes Re-engineering, Agile.


Experience:

  • 2-7 years of experience in a related field.


Competencies:

­Technical:

  • Excellent Computer skills.
  • Knowledge in Project Management software's( Ms. Projects, Primavera, Visio, … ).
  • Project Management knowledge.
  • Banking Experience and Knowledge (Plus).
  • Business Process Management & Business Analysis.

Personal:

  • Fluent in English and Arabic.
  • Excellent communication, presentation, and interpersonal Skills.
  • Critical and analytical skills.
Post date: 17 October 2024
Publisher: LinkedIn
Post date: 17 October 2024
Publisher: LinkedIn