Company: SequentTal (Zetta)
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it is in our differences that we empower the way the world learns.
About company:
Zetta Global LLC, emerged to combine the vast expertise and decades of experience of its founders and members. With a track record of successful technology projects across diverse industries, we’ve earned a reputation as trusted advisors and solution providers.
In today’s rapidly changing technological landscape, businesses need a reliable technology partner to navigate complexities and stay ahead. Zetta understands this crucial need and is dedicated to equipping businesses with the tools, expertise, and support to thrive in the digital age.
We offer a comprehensive suite of tailored technology services to meet the specific needs of businesses across various industries.
At Zetta, our commitment to excellence goes beyond technical expertise. We roll up our sleeves and work hand in hand with our clients to empower them to thrive in the digital age.
Responsibilities:
- Provide technical support for hardware and software issues for local and remote employees, including laptops, desktops, and peripherals.
- Respond to help desk tickets and resolve issues using Jira, Slack, and email.
- Manage and troubleshoot company tools like Jira, Confluence, Slack, Bitbucket, and others.
- Assist in onboarding new employees, including setting up laptops and configuring software.
- Maintain office IT support, including network issues, system connectivity, internet setups, and system updates.
- Monitor antivirus software and ensure security across all company devices.
- Manage procurement and inventory of hardware (laptops, monitors, peripherals, etc.).
- Coordinate with vendors for hardware and software purchases, repairs, and warranties.
- Ensure proper equipment and access management.
- Provide support for HR, including onboarding and resolving access and system issues.
- Install, configure, and troubleshoot productivity software (Antivirus, Google Workspace, etc.).
- Document IT procedures and best practices using Confluence.
- Track and manage all IT support requests and resolutions in Jira.
Qualifications:
- 1-3 years of experience in IT support or help desk roles.
- Strong knowledge of hardware, Windows OS, macOS, networking, and troubleshooting techniques.
- Proficiency in managing tools like Google Workspace, Slack, Jira, Confluence, and Bitbucket.
- Experience with both Windows and macOS operating systems.
- Familiarity with antivirus software management and cybersecurity best practices.
- Excellent communication and interpersonal skills.
- Ability to prioritize and resolve multiple tasks efficiently.
- Strong organizational skills for managing hardware and software inventory and vendor relationships.
- Certifications (CompTIA A+, ITIL Foundation, or similar) preferred but not required.
Key Benefits:
- Hybrid work environment
- Course or certification tuition reimbursement
- Medical insurance coverage
- Health and Wellness
Zetta is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Zetta's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.