Job Description

About Us :

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. We work in crises across 40 countries, providing emergency and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve the international and local ability to prevent, prepare for, respond to, and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

We protect displaced people and support them as they build a new future. We started our relief efforts after World War Two. Today, we work in both new and protracted crises across 40 countries. We specialize in six areas: food security, education, shelter, legal assistance, protection from violence, and water, sanitation and hygiene.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas, or Offices that may be host to considerable health, safety, and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

What You Will Do

The Regional Information, Technology and Communication (ICT) officer for the Norwegian Refugee Council Middle East and North Africa Office (MENA RO ) is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented in the most efficient and cost-effective set-up, also will be responsible for technical support and training and ICT induction for staff as required .

Generic Responsibilities:

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated support function portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.
• Any other task as designated .
  
  

Specific Responsibilities:

• Responsible for providing first-level support to NRC staff, including but not limited to network, printers, computer software and hardware troubleshooting.
• Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
• Assist in roll out of new software or hardware to all devices.
• Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
• Manage telecommunication service provider, including tracking and troubleshooting problems, issuing new numbers and internet services.
• Conduct awareness sessions and ICT training when needed
  
  

Professional competencies, Qualifications & Skills required:

• Bachelor's degree in Computer Technology, Computer Science, Computer Engineering , Software , ICT helpdesk or any relevant field,
• Minimum of 2 years of proven experience related to ICT helpdesk and troubleshooting.
• Documented results related to the position’s responsibilities.
• Ability to keep up to date with modern ICT trends
• Advanced knowledge of Microsoft Office, Office 365, and Network Infrastructure
  
  

Context-related skills, knowledge, and Experience:

• Experience working as a Support Function in a humanitarian/recovery context.
• Experience in ICT Technical Support, or any relevant field related to IT.
• Good communication and interpersonal skills
• Advanced technical background in Windows, MS Office, and Office 365, experience in troubleshooting and configuring networks,
• Upper intermediate level of English both written and verbal.
  
  

Behavioral Competencies

• Planning and delivering results
• Working with people
• Communicating with impact and respect
• Analysing
• Handling insecure environments
• Coping with change
  
  

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are

• Syria Response Office (SRO ) ICT Coordinator.
• Syria Country Office (SCO ) ICT Coordinator.
• MENA Amman staff and visitors (External Stakeholders).
• Head Office ICT Team .
  
  

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC people system Goals and Performance. The following will be used for performance reviews:

• The Job Description
• Goals and Performance on NRC People
• NRC Competency Framework
  
  

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.
  
  

Additional Important Information:

Grade: Grade 5 Officer level , Junior Level

Reports to : Regional ICT Manager .

Duty station: Amman, Jordan

Type of contract: National Fixed-Term Contract

Duration: till 31 Dec 2024 with the possibility of extension (subject to funding availability, business need, and satisfactory performance)

PS: This position is open to candidates who have the legal right to work in Jordan. Please note that we are unable to provide work permits or visa sponsorships for this position.

We invite applications from all qualified and interested candidates. Send in your application no later 17 October 2024 .

Please ensure you attach your CV, Cover letter & copies of your academic and professional certificates.

About Us

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability