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Call Center Agent

EFS Facilities Services -

Job Description

  • Process and manage hotel reservation requests, changes, and cancellations with accuracy.
  • Assess guest needs to recommend appropriate room types and services.
  • Verify room availability, rates, and ensure correct use of reservation systems.
  • Handle group bookings, corporate accounts, and special requests efficiently.
  • Provide expert guidance on reservation options, room rates, and promotions.
  • Address guest inquiries related to reservations and document special requests.
  • Communicate clearly in both English and Arabic, focusing on reservation-related customer service.
  • Identify upselling opportunities and maximize revenue during the booking process.
  • Ensure accurate input of reservation data and handle back-end system updates.
  • Generate reports for management, tracking booking trends and guest preferences.

Apply on the Job Website
Post date: Today
Publisher: Jobs in Dubai
Post date: Today
Publisher: Jobs in Dubai