Customer Service Representative

The Debt Settlement Client Care Representative will be a friendly, optimistic, and empathetic adviser to clients in our debt settlement program committed to providing an outstanding customer experience. Our representatives should be a master at problem-solving, have a high emotional IQ, and be extremely reliable.


Responsibilities

  • Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
  • Perform data entry - Track and update to customer accounts via CRM
  • Accurately maintain records by thoroughly updating client account information
  • Daily management of the Customer Service Request queue
  • Follow up and research all email inquiries
  • Follow up, as needed, on pending requests
  • Research and resolve customer complaints
  • Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
  • Maintain financial accounts by processing client adjustments as needed
  • Contribute to team effort by accomplishing related results as needed


Requirements

  • Fluent English speaking & writing
  • Fluent in Spanish is a plus
  • Must have a basic understanding of consumer debt.
  • Debt Settlement or Financial Services Industry experience preferred.
  • Preferred 1-2 years of prior experience in a high-volume call center
  • Candidates must be optimistic, empathetic and compassionate
  • Committed to providing a world-class service experience
  • Strong ability to perform basic math
  • Proficient in MS Office
  • Strong ability to multi-task and solve problems
  • Strong ability to asses and de-escalate intense situations
  • An enthusiastic and dynamic personality with high motivation
  • Strong and clear communication skills
  • Excellent attention to detail and follow-up
  • Strong problem-solving ability
  • Ability to work methodically in a fast-paced, high-energy environment
  • Exhibit a high degree of initiative and independence
  • Pay close attention to detail and apply policies and procedures
  • Ability to type 40+ words per minute with 90% accuracy is a plus


The above-mentioned is intended to be an overview/summary and not an exact list of job duties and requirements.

Schedule:

  • 8-hour shift
  • Monday to Friday
  • Weekend availability


Ability to commute/relocate:

  • Location Abdali
  • Work Location: One location

  • Post date: 29 September 2024
    Publisher: LinkedIn
    Post date: 29 September 2024
    Publisher: LinkedIn