Job Description

Female Guest Service Agent

Location: ECOS Dubai Hotel, Al Furjan, Dubai

Position: Guest Service Agent

About Us: At ECOS Dubai Hotel, we are passionate about delivering exceptional guest experiences. Situated in the vibrant Al Furjan area, our hotel is dedicated to excellence in hospitality. We are currently seeking a motivated and professional Female Guest Service Agent to join our dynamic team.

Position Overview: As a Guest Service Agent, you will be a key player in ensuring our guests enjoy a memorable stay. Your role will involve assisting with check-in and check-out procedures, providing comprehensive information about our services and local attractions, and addressing guest needs with the highest level of courtesy and professionalism.

Key Responsibilities:

Guest Check-in and Check-out:

• Uphold ECOS Dubai Hotel’s Core Values and Mission Statement.
• Conduct check-ins and check-outs with a courteous and positive demeanor.
• Use appropriate phrases and greetings during guest interactions.
• Provide detailed information on hotel services, local attractions, and entertainment options.
• Manage reservations and handle special requests efficiently.

Guest Services:

• Address individual guest needs and requests promptly and effectively.
• Maintain confidentiality and demonstrate professionalism at all times.
• Exhibit a friendly and attentive attitude in all guest interactions.

Guest Reservations:

• Handle phone and reservation inquiries with proper etiquette.
• Accurately describe hotel features, quote rates, and process reservations.

Front Office Functions:

• Manage cash drawer and credit card transactions accurately.
• Operate the phone system efficiently, even during peak times.
• Communicate shift information to the next shift and direct supervisor.
• Adhere to all safety policies and procedures.

Mental Requirements:

• Clearly and effectively convey information and ideas.
• Maintain composure and objectivity under pressure.
• Perform basic mathematical operations accurately.

Qualifications:

Knowledge/Education/Experience:

• High School diploma or equivalent required.
• Prior experience in a hotel setting is essential.

Physical Requirements:

• Ability to stand for the duration of the shift.

Why Join Us?

• Work in a dynamic and supportive environment.
• Contribute to a team committed to exceptional service and guest satisfaction.
• Enjoy a competitive compensation and benefits package.

How to Apply: If you are a dedicated professional with a passion for guest service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience to Sajjad Hussain at Type: Permanent

Pay: From AED2,000.00 per month

Application Question(s):

• What is your current job title and what are your primary responsibilities in this role?
• What is your current salary or salary range?
• What are your salary expectations?
• Can you briefly describe your experience in the hospitality industry and any specific roles that are relevant to the Guest Service Agent position?
• Where are you currently located? Are you willing to relocate to Al Furjan, Dubai, if necessary?
• Why are you interested in the Guest Service Agent role at ECOS Dubai Hotel? What specifically attracts you to this position and our hotel?

Application Deadline: 16/09/2024