Ferdous Amman (Subsidiary of IVI Holding) is excited to announce an opportunity for a (Operations and Facility Manager) for VIA Amman Project in Amman, Jordan. We invite qualified candidates to review the following position details and encourage those who meet the criteria and are enthusiastic about this role to submit their resumes for consideration.

Key Responsibilities:

Facility Maintenance and Management:

• Oversee all aspects of facility management, including mechanical, electrical, plumbing, HVAC systems, elevators, and general building maintenance.
• Coordinate preventive maintenance and emergency repairs to ensure uninterrupted mall operations.
• Ensure the cleanliness and aesthetics of the mall, including landscaping, waste management, and sanitation.

Operations Management:

• Supervise day-to-day mall operations, facilities and services.
• Develop and implement operational strategies to enhance efficiency
• Monitor and manage utilities, safety systems, and energy usage to optimize cost efficiency.

Tenant Relations:

• Serve as the primary point of contact for tenants on operational issues.
• Address tenant concerns, manage service requests, and ensure lease compliance.
• Coordinate tenant move-ins and move-outs, ensuring minimal disruption to mall operations.

Security and Safety:

• Manage security teams and systems to ensure a safe environment for shoppers, staff, and tenants.
• Develop and enforce safety protocols, fire safety procedures, and emergency response plans.
• Ensure compliance with local regulations and codes, including health and safety standards.

Vendor Management:

• Liaise with external service providers, such as cleaning, security, and maintenance contractors, ensuring service level agreements are met.
• Negotiate and manage contracts with third-party vendors.

Budget and Reporting:

• Prepare and manage the annual operations and facility management budget.
• Monitor and control expenses to ensure they are within the allocated budget.
• Generate operational and facility management reports, providing updates to senior management.

Qualifications and Skills:

• Bachelor’s degree in Facilities Management, Operations, Engineering, or a related field.
• Proven experience in facilities management or operations, preferably in a retail or commercial environment.
• Strong leadership, communication, and organizational skills.
• Ability to handle multiple tasks and work under pressure.
• Knowledge of health and safety regulations, as well as local compliance standards.
• Proficiency in facility management software and MS Office Suite.

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