Job Description

The Operations Manager, reporting to the CEO, provides strategic vision, planning, and operational leadership to ensure the company optimizes its ability to compete locally, increase revenues, and expand its client base. The role involves managing the efficient and effective operations of the company, overseeing interactions with external stakeholders, and leading and managing employees

•Oversee and develop the Kids Park project, including coordination and management.

•Supervise, maintain, and enhance park facilities; manage the work of contractors, concessionaires, and vendors.

•Represent the park on-site and off-site, manage budgetary expenses, and direct the procurement of equipment and materials.

•Ensure accurate accounting of revenue-producing operations; oversee park contracts and leases.

•Report project status to the CEO and manage the park’s ecosystem management plan to protect natural, cultural, and historical resources.

•Motivate staff to ensure smooth daily operations and readiness of the Kids Park, including weekends.

•Provide support, guidance, and training for front-of-house staff in areas such as membership enrolment, voucher acceptance, sales, and customer experience.

•Monitor quality standards and procedures by regularly walking the park.

•Maintain visitor facilities, including toilets, visitor areas, boats, and rides.

•Liaise with departments such as Sales & Marketing, Food & Beverage, Finance, and maintenance.

•Record, investigate, and report all incidents and accidents to the HR Manager; consult HR on staff concerns.

•Ensure emergency drills are conducted and recorded as per HSE Department guidelines and arrange First Aid courses when applicable.

•Oversee health and safety regulations for employees and guests.

•Verify deliveries and sign off on invoices/delivery notes according to company policy.

•Recommend disciplinary actions, adjust grievances, and respond to public inquiries, requests, and complaints regarding the Kids Park system.

•Collaborate with Sales & Marketing and special interest groups for the promotion of the Kids Park system; prepare correspondence and reports; attend relevant meetings; perform related duties as needed or assigned.