Job Description

Duties

The Contingency Quarters activity consists of multiple operations that are local with facilities consisting of multiple desks that are full-time or near full-time operations. Maximizes efficient use of assigned rooms containing in excess of 5000 bed spaces supporting a wide range of permanent party, deployed and transient personnel. Provides routine and on-demand rosters to leadership with details on assigned and vacant rooms to include other pertinent information as necessary to support operational decision making. Receives and confirms reservations by letter, telephone, email, or personal contact. Registers and assigns bedspaces to guest, makes and issues room keys, and may escort guests to rooms as needed. Checks guest into and out of bedspaces. Notify and coordinate for inbound/outbound personnel to ensure accountability and bed space planning. Ensures that only authorized patrons use government quarters. Completes mass check-in and check-out upon arrival of deployers at other locations on the installation as required. Briefs arriving personnel regarding contingency quarters policies and procedures. Coordinates with representatives from other units to assign guests to bed spaces. Coordinates with Civil Engineering and other appropriate organizations to obtain assistance, garner support, input and track work orders to completion. Enforces standards with unit lodging representatives for checkout procedures to ensure rooms are cleaned prior to checkout and maintains current checkout list. Enforce AEWI standards for out-processing procedures with 1st Sergeants and DLRs. Always maintains a professional appearance and demeanor. Ensures required information is received from guest or unit representative and entered into guest folio. Prints backup reports from property management system. Records and notifies appropriate person or organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night audit procedures nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.


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