We are seeking a professional and customer-focused Receptionist Agent to join our team at our 5-star hotel in Ashrafieh. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome, seamless check-in/out, and exceptional service throughout their stay.

Key Responsibilities:
✅ Guest Services: Greet guests warmly upon arrival, handle check-in/check-out procedures efficiently, and provide personalized service.
✅ Reservations & Bookings: Manage room reservations, modifications, and cancellations via the hotel's system.
✅ Guest Inquiries: Answer calls, respond to emails, and provide accurate information about hotel services, amenities, and local attractions.
✅ Billing & Payments: Process payments, issue invoices, and maintain accurate financial records.
✅ Problem Resolution: Address guest complaints and concerns with professionalism and efficiency, escalating issues when necessary.
✅ Coordination: Communicate with housekeeping, concierge, and other departments to ensure smooth operations.
✅ Record Keeping: Maintain and update guest profiles, ensuring all information is accurate and confidential.

Requirements:
✔️ Previous experience in a similar role at a luxury hotel is preferred.
✔️ Excellent communication skills in English, Arabic, and French (a plus).
✔️ Strong customer service and problem-solving skills.
✔️ Proficiency in hotel management software (Opera, Fidelio, or similar).
✔️ Well-groomed, professional appearance with a friendly and welcoming demeanor.
✔️ Ability to work flexible shifts, including evenings, weekends, and holidays