1. Telesales executives utilizes inbound and outbound telephone calls to existing and potential customers to persuade them to purchase and achieve sales targets by selling of products or services through the telephone and accurately records and processes all details of customers’ purchases accordingly.
2. Lead generation:

·        Telesales representatives play a vital role in generating promising leads for the sales team to pursue monthly and quarterly sales goals according to the company's revenue targets.

• Telesales agents can also ask promising leads qualifying questions which can help reveal their willingness to buy.
• The aim of telesales is to converts the potential opportunities into sales, contact and existing customers by phone to inform them of their company's products, services and offers.
• Telesales makes cold calling and helping to reduce negative reaction from leads.

3.Direct sales: Besides creating awareness about products or services, telesales representatives also perform direct sales functions. Working with marketing and the sales team, they can use the data from previous sales to target customers for repeat business. They need to meet and must make a minimum number of calls and close a specific number of sales that moves them closer to their quotas.

4. Take and process orders: Telesales agents take and process orders to meet sales quotas. They manage repeat purchases, which provides opportunities to cross-sell existing customers. When customers place new orders, agents can offer additional products or services based on past purchasing behavior and as per company policy. This helps to boost sales and profits and allows the sales team to concentrate on selling in the field.

5.Customer service: Excellent customer service delivery is part of a telesales agent's duties. To encourage customers to continue buying from their company, agents call them after a sale to make sure they are satisfied with the product or service. They also collect, compile and update customer records in a database. Part of their customer service duties is to provide accurate information about the company, its products or services, promotions and other details if any. This makes it crucial for telesales agents to have in-depth knowledge of their organization and its offers.

6.Conflict resolution: Telesales agents must have excellent dispute resolution skills. Since they are always speaking with customers, they help to handle their grievances quickly before they become bigger issues. This allows customers to get maximum satisfaction from their purchases and preserves the company's reputation.

7.Activity reports: An effective telesales agent will also create and update activity reports. The reports cover the number of calls, leads, customers, sales and other vital statistics that can help increase revenue.

8.Communication: Successful telesales agents need to have excellent communication skills. Telesales representatives can quickly understand the tone and pitch of the person they are speaking with and adjust their voice to create more rapport. They need to understand the customer's language and be able explain difficult concepts in easily understandable terms. Besides speaking in clear terms, they need to actively listen and be patient enough to hear customers' concerns. This allows them to provide personalized experiences for improved customer satisfaction.

9. Providing brand recognition:

·        by leaving buyers with an excellent impression of a company through effective customer relations, empathy and effective communication skills.

• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. 
• Developing in- depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

Skills

• Excellent interpersonal skills and communication skills.
• Demonstrated ability to read, write, and speak Arabic and English
• Knowledge of telephone and computer systems and e-mail software
• Fast learning and Cool disposition
• Comfortable multi-tasking and prioritizing tasks without guidance
• Punctual with strong attendance history