We are "Ebel Group", a company specialized in building and managing food & beverage brands, based in Amman, Jordan.

Among the brands operated by Ebel Group:

• Mazmez: A fast-food restaurant located in the heart of Downtown Amman, offering fresh and relatable street-style meals.
• The Pastry (البيستري): A creative brand specializing in artisanal baked goods and innovative pastries.
• Looty: A gifting-focused brand that blends premium Western-style desserts with personalized, memorable gifting experiences.

We are looking for an Operations Supervisor to contribute on-site to the daily management of operations across branches and the central kitchen, ensuring the implementation of daily standards and reporting directly to the Operations Manager.

Detailed Responsibilities:

• Ensure daily operations are executed properly, including preparation, delivery, cleaning, setup, and order handling.
• Monitor the performance of the operations team across branches, delivery, and the central kitchen.
• Ensure all daily operational instructions and health standards are strictly applied.
• Follow up on stock levels and report any shortages or missing items.
• Submit daily and weekly reports covering production, issues, and observations.
• Train new staff members on company policies and operational procedures.
• Respond immediately to any operational emergencies in branches or production areas.

Skills

Strong Operational Awareness

• Ability to oversee daily workflows in kitchens, delivery, and front-of-house with attention to efficiency and quality.

Leadership & Team Supervision

• Can manage, motivate, and guide operational staff with confidence and fairness.

Problem-Solving Under Pressure

• Quick decision-making in handling operational disruptions or emergencies.

Attention to Detail

• Ensures all hygiene, safety, and operational standards are met consistently.

Effective Communication

• Can clearly report to the Operations Manager and communicate instructions to teams.

Time Management

• Prioritizes tasks effectively, especially during peak service hours.

Adaptability & Field Presence

• Willingness to be present across multiple locations, especially in branches or the central kitchen.

Reporting & Documentation

• Ability to prepare accurate and timely daily/weekly operational reports.

Training Mindset

• Capable of onboarding and coaching new team members on SOPs and best practices.

Basic Tech Proficiency

• Familiarity with tools like Google Sheets, POS systems, or task tracking apps (Notion) is a plus.