● Support sales executives with solution selling into prospect account base.
● Successfully match customer requirements to proposed solutions.
● Effectively communicate client needs to the R&D teams for future product enhancements.
● Partner with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
● Maintain and increase customers.
● Support team for a special parts pricing offers and providing competitive solutions.
The below activities are performed in order to achieve the above-mentioned Objectives: - Sell parts to all fax-in, email-in, call-in, and walk-in customers.
- Ascertain part number; inspect worn, damaged, or defective part to determine customer need.
- Discuss features and benefits of alternative solutions (repair options) and offer those solutions to the customer (General Duty/REMAN/Yellow Mark)
- Advise customer of additional related parts (gaskets/seals/hardware)
- Maintain accurate customer and equipment information in the CRM.
- Keep customers informed of new parts, services available, and dealer merchandising programs.
- Advise customer on substitution of part when replacement is not available.
- Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
- Participate and complete training as required and/or available.
- Provide a complete on job training for CSR, TSR and ISR newcomers.
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BA/BS degree in Mechanical/Electrical EngineeringProven work experience as a Sales EngineerExcellent presentation and creativity skills.Excellent in English (Written and Spoken).Valid Drivers’ License With ability to drive manual cars