- Handle assigned tasks based on the daily plan.
- Check assigned bookings for confirmation and ensure accuracy.
- Confirm bookings with the hotel and update the HCN (Hotel Confirmation Number) on the HUB.
- If the hotel does not provide an HCN, email the supplier and forward it to Tier 2.
- Ensure timely and accurate confirmation of bookings within the assigned workload.
- Update required documentation while maintaining data accuracy.
- Adhere to the designated work schedule and accommodate business requests as needed.
- Take responsibility for meeting communicated targets and track daily indicators to maintain service quality.
- Meet individual key metrics and KPIs by ensuring personal indicators are within accepted ranges.
- Identify and flag issues and concerns that require escalation and contribute to solutions that enhance department performance.
- Maintain strict confidentiality of data and adhere to established policies and procedures.
Proficient in English: Strong command of the English language to effectively communicate with internal teams, hotels, and suppliers.Excellent Communication Skills: Ability to convey information clearly and concisely, both verbally and in writing.Strong interpersonal skills to interact with colleagues, hotels, and suppliers.Problem-Solving Skills: Demonstrated ability to identify and analyze issues, propose effective solutions, and make informed decisions to overcome challenges.Time Management: Strong organizational skills to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.Adaptability: Flexibility and willingness to adjust to changing circumstances, priorities, and work assignments. Ability to thrive in a dynamic and evolving work environment.2 Years of experience at online accommodation (Hotel operation).