Key Responsibilities:

• IT Infrastructure Management:
• Oversee the maintenance, troubleshooting, and upgrading of the organization’s IT systems and hardware, including servers, network devices, and end-user devices.
• Manage network infrastructure, ensure high uptime, and resolve connectivity issues quickly.
• Maintain data security, ensure regular backups, and manage disaster recovery processes.
• Support Manufacturing Systems:
• Collaborate with manufacturing teams to integrate and maintain production systems (e.g., ERP, MES, systems).
• Support and improve automated systems and software used in the manufacturing process.
• Ensure real-time data collection from production lines, maintain data accuracy, and troubleshoot issues affecting manufacturing operations.
• Team Management:
• Lead and mentor a team of IT professionals and technicians.
• Delegate tasks and ensure timely resolution of technical issues.
• Develop training programs for staff to improve technical skills related to manufacturing systems and general IT use.
• Software and System Integration:
• Coordinate with other departments to identify IT needs and implement software solutions that improve operational efficiency.
• Implement system upgrades, patches, and optimizations for enterprise software, including Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP), and other key business applications.
• Vendor and Budget Management:
• Manage relationships with third-party vendors and service providers.
• Negotiate contracts, review service level agreements (SLAs), and ensure high-quality service delivery.
• Oversee the IT department's budget, ensuring cost-effective purchases and technology investments.
• Compliance and Security:
• Ensure compliance with industry-specific regulations (e.g., ISO, GDPR, cybersecurity standards).
• Monitor and enforce cybersecurity protocols to protect sensitive manufacturing data.
• Perform regular audits of IT systems, access controls, and security measures.
• Troubleshooting and Support:
• Serve as the point of contact for major IT issues impacting manufacturing operations and business continuity.
• Provide on-call support during critical events, ensuring minimal disruption to production.
• Maintain an effective ticketing system for IT requests and track progress.
• Strategic Planning & Innovation:
• Stay up to date with emerging technologies that could benefit the organization and manufacturing processes (e.g., IoT, AI, robotics).
• Develop IT strategies to align with overall business objectives and improve manufacturing productivity and efficiency.
• Assess the impact of new technologies on existing systems and work to integrate innovations that drive business growth.