As Trainer and QA, You Will…
- Provide training to new and existing employees and Audit
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develops and administers knowledge assessment testing
- Assist with QA monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- Manage new Trainers and Training Facilitators
- International Travel is Required
As Trainer and QA, You Have…Must be a Graduate.Must be fluent in French and EnglishKnowledge of adult learning principles and the ability to implement these principles into a training curriculum3+ years previous contact center experience preferredExperience in customer service training and QAExperience in coaching and mentoringKnowledge of existing and emerging training methods and toolsKnowledge of call center systems, ACD/IVR and performance statisticsStrong verbal and written communication skills, including presentation skillsStrong analytical and problem solving skillsAbility to build rapport with clients and interact with team members at various position levelsAbility to multitask effectively and work in a fast paced environmentAbility to develop employees through positive motivationAbility to adapt to change and innovationAbility to potentially travelSkills in MS Office programs (Word, Excel and PowerPoint)Valid travel documents for international travelPlease share your CV to +917659852615 Brawny Sam KarzeeIntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability. IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.