• Daily Operations:
• Oversee the day-to-day operations of the café, ensuring smooth functioning of all areas.
• Monitor opening and closing procedures, including cash handling and security protocols.
• Staff Management:
• Recruit, train, and supervise café staff, including baristas, kitchen staff, and servers.
• Schedule shifts, delegate tasks, and manage performance to ensure high-quality service.
• Provide ongoing coaching and support to improve staff performance and customer satisfaction.
• Customer Service:
• Address customer inquiries and resolve issues promptly to maintain a positive customer experience.
• Ensure the café environment is welcoming and that service standards are consistently met.
• Inventory and Supplies:
• Manage inventory levels for food, beverages, and other supplies.
• Coordinate with vendors, place orders, and track deliveries to prevent shortages and reduce waste.
• Financial Management:
• Oversee daily financial operations, including cash management and reconciliation.
• Prepare and analyze financial reports, budgets, and sales data to identify trends and improve profitability.
• Implement cost-control measures and ensure adherence to financial policies.
• Health, Safety, and Compliance:
• Ensure that the café complies with all health, safety, and hygiene regulations.
• Conduct regular inspections and maintain cleanliness standards throughout the establishment.
• Marketing and Promotions:
• Develop and implement marketing strategies and promotions to attract and retain customers.
• Utilize social media, local advertising, and partnerships to enhance brand visibility.
• Maintenance and Facility Management:
• Oversee the upkeep of the café’s physical space, equipment maintenance, and repair.
• Address any facility-related issues promptly to minimize disruption to operations.
• Strategic Planning:
• Work with owners or upper management to set goals, develop operational plans, and drive business growth.
• Monitor market trends and adjust strategies as needed to remain competitive.

Skills

Leadership and Team Management:

Ability to motivate and supervise a diverse team, delegate tasks effectively, and lead by example.

Strong Communication Skills:

Excellent verbal and written communication to interact with staff, vendors, and customers, ensuring clarity and efficiency.

Customer Service Orientation:

A commitment to providing exceptional service, resolving customer issues promptly, and creating a welcoming atmosphere.

Organizational and Multitasking Abilities:

Proficiency in managing multiple tasks simultaneously, from staff scheduling to inventory oversight, without compromising quality.

Financial Acumen:F

Skills in budgeting, financial reporting, and cost control to maintain profitability and manage daily cash flow effectively.

Problem-Solving and Decision-Making:

Quick thinking and analytical skills to resolve issues as they arise, ensuring smooth operations and a positive customer experience.

Technical Proficiency:

Familiarity with point-of-sale systems, inventory management software, and basic computer skills to streamline operations.

Attention to Detail:

Careful oversight of quality control, cleanliness standards, and compliance with health and safety regulations.

Marketing and Promotion Skills:

An understanding of basic marketing principles to help promote the café, attract new customers, and retain existing ones.