• Oversee the operations departments of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services.

• Ensure all departments are functioning efficiently and effectively.

• Implement and monitor operational policies and procedures to maintain high standards of service and guest satisfaction.

• Lead, mentor, and develop operation department heads and their teams.

• Conduct regular performance reviews and provide feedback to enhance employee performance.

• Foster a positive and collaborative work environment.

• Ensure exceptional guest experiences by maintaining high standards of service and addressing any guest concerns promptly and effectively.

• Monitor guest feedback and implement improvements to enhance guest satisfaction.

• Oversee budgeting, forecasting, and financial planning for the operational departments.

• Monitor and control operational expenses to maximize profitability.

• Analyze financial reports and implement strategies for revenue growth.

Collaborate with the Hotel manager and executive team to develop and implement strategic plans for the hotel.

• Identify and implement opportunities for operational improvements and innovations.

• Ensure all operations comply with local, state, and federal regulations.

• Implement and monitor health and safety protocols to ensure the well-being of guests and staff.

• Ensure the hotel adheres to industry standards and best practices.

• Build and maintain relationships with key stakeholders, including guests, staff, suppliers, and partners.

• Represent the hotel at industry events and networking opportunities.

Skills

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Strategic thinking and problem-solving abilities.

• Proficiency in financial management and budgeting.

• Knowledge of hotel management software and systems.

• Customer Focus: Passionate about providing exceptional guest experiences.

• Leadership: Ability to inspire and motivate a diverse team.

• Operational Excellence: Keen eye for detail and commitment to maintaining high standards.

• Financial Acumen: Strong understanding of financial principles and the ability to manage budgets effectively.

• Adaptability: Ability to thrive in a dynamic and fast-paced environment.

• The role requires flexibility in working hours, including weekends and holidays, to accommodate the needs of the hotel.

• The position is based in Makkah, Saudi Arabia.