Accountabilities and Key Roles:

• Enhance collection and reduce the delinquency ratios in Personal, Housing, and Auto loans, as well as credit cards.
• Identifying reasons of delinquency, and communicate them to all related department in order to reconsider the policies and processes of granting loans / credit cards.
• Following up the delinquent customers according to the bank’s policies, instructions and the daily collection reports to collect the delinquent loans.
• Follow up the delinquent customers in all products and handling the daily collection reports to collect the delinquent loans.
• Following the use of the guarantees that are belonging to delinquent accounts and collect the loans before the legal period - 90 days .
• Ensure getting the customers resignation payable that has a commitment for the bank to solve the bank's rights by arranging with the responsible collection officer.
• Studying the customers files ,who are required to be sent to the Credit Recovery Department.
• Following up the visa reports which hadn't paid to cover the required amounts through the Central Bank allowed period - 90 days - before classifying the account and following it.
• Making field visits for the delinquent customers who have been getting great amounts of loans to guarantee a kind of communication with them.
• Ensure completing of customer’s files documents that are diverted to the Credit recovery Department.
• Arrange with centralization operation unit to discount the available amount in customers accounts that are authorized to restrict and assure the availability of the amounts.

Job Requirements:

Education:

• Bachelor’s degree in Business Administration or financial sciences from a reputable university.

Experience:

• 2+ years experience in a related field.

Competencies:

• Fluent in English and in Arabic.
• Good communication skills.
• Excellent negotiations skills.
• Good presentation & communication Skills.